Once you've placed your order, you'll receive an order confirmation email from us. This email includes the details of your order, such as:

- Order Number;

- Products Purchased;

- Shipping Address.

If you haven't received an email, please check your spam/junk folder. If you still can't find it, you can log in to your Shopify account and view your order history for confirmation.

If you're still having trouble or if you believe your order wasn't processed, feel free to contact us directly, and we'll be happy to assist you.

Once an order is placed, we begin processing it right away to ensure quick delivery. If you need to change your shipping address, please contact us as soon as possible.

If your order has not yet been shipped, we will do our best to update the address for you. However, if the order has already been processed or shipped, we may not be able to make any changes.

To request an address change, simply reach out to our customer service team at info@skinfusion.com.au and provide your order number along with the updated shipping address.

Yes, we offer international shipping to select countries. To check if we deliver to your location:

- Browse our store and add the desired items to your shopping cart.
- Enter your shipping address during the checkout process.
- Once your address is entered, the system will display the available shipping methods and rates for your location.

Please note that shipping fees, delivery times will be calculated at checkout.

Any applicable customs duties or taxes are the responsibility of the customer and may vary based on the destination country. If applicable will be payable in your country prior to delivery.

If you encounter any issues or have questions about shipping to your country, please contact our customer support for assistance.

Delivery times vary depending on your location and the shipping method selected at checkout. Here are some general guidelines:

Domestic orders (within Australia):

- Express Shipping : Typically arrives within 1–3 business days.

- Standard Shipping: Typically arrives within 3–7 business days.

International Orders:

- Express International Shipping: Typically arrives within 5–10 business days.

- Standard International Shipping: Delivery times can range from 7–21 business days (depending on the destination).

Once your order has been shipped, you will receive a tracking number to monitor your package. Please note that delivery times may vary due to factors like public holidays, weather conditions, or customs processing (for international orders).

If you need further assistance or if your order is delayed, please contact our customer support.